Hansen Service Requests

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edit  watch  Hansen Service Requests Portal
  • To see all service requests, click here; or for individual types of Hanson Service Requests, search for the specific categories below:

•Abandoned Bicycles, •Abandoned Vehicles, •Alley Cleaning, •Alley Lights, •Alley Repair, •Autumn Leaf Collection, •Bulk Collection, •Curb & Gutter Repair, •Dead Animal, •Eviction, •Graffiti, •Grass & Weeds Mowing, •Illegal Dumping, •Litter Can Service or Repair, •Parking Enforcement, •Parking Meters, •Pavement Markings, •Potholes, •Rat Abatement, •Recycling Bin, •Recycling •Collection, •Residential •Parking Permit, •Sanitation Enforcement, •Sidewalk Repair, •Signs - Parking, •Signs - Street Name, •Street Cleaning, •Street Repair, •Streetlight Repair, •Supercan, •Traffic Signals, •Traffic Signs, •Trash Collection, •Tree Maintenance, •Utility Cuts Repair, •Vacant Lot, and •Yard Waste Collection.

The data set contains locations and attributes of service requests received through the Mayor's Call Center 202-727-1000. The process is described on the SRC website
edit  watch  Purpose
This data set has been created by Citywide Data Warehouse program. The mission of the Citywide Data Warehouse is to provide timely and accurate information for decision-making; support executive and agency management in the implementation of business processes which will guarantee access to useful and well-organized information for DC Government workers, non-governmental organizations, and the public.
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Image:052808_1.jpg


Mayor Fenty dons a headset and answers calls to the District’s Citywide Call Center. The citywide 311 number, introduced this year, recently took its one millionth call.
edit  watch  Did you know...
From trash pick-up to traffic signals, the Service Request Center makes it easy to submit requests online. You'll receive a tracking number, allowing you to check the status of your request. There are two ways to submit a service request:
  1. If you are registered with DC.Gov, log in to submit a request. You can track the status online.
  2. Submit a request as a guest user. You won't be able to track the status online. For status information, please contact the Mayor's Citywide Call Center at 311, 24 hours a day, 365 days a year.

In the interest of transparency, the District government now publishes all service request information as summaries and Real Simple Syndication (RSS) feeds. Read more about RSS feeds.

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edit  watch  Keywords
About: Government operations, Transparency, Accountability, DC Data warehouse, Nuisance abatemen, Service requests, Department of Public Works, District Department of Transportation, DPW, DDOT, Department of Health, DOH, Mayor's Call Center, 202-727-1000, Office of Customer Service Operations, Abandoned Bicycles, Abandoned Vehicles, Alley Cleaning, Alley Lights, Alley Repair, Autumn Leaf Collection, Bulk Collection, Curb & Gutter Repair, Dead Animal, Eviction, Graffiti, Grass & Weeds Mowing, Illegal Dumping, Litter Can Service or Repair, Parking Enforcement, Parking Meters, Pavement Markings, Potholes, Rat Abatement, Recycling Bin, Recycling Collection, Residential Parking Permit, Sanitation Enforcement, Sidewalk Repair, Signs - Parking, Signs - Street Name, Street Cleaning, Street Repair, Streetlight Repair, Supercan, Traffic Signals, Traffic Signs, Trash Collection, Tree Maintenance, Utility Cuts Repair, Vacant Lot, Yard Waste Collection, Mayors Call Center
Taking place at: Washington, D.C., District of Columbia, DC
edit  watch  Example questions you could answer. Learn how at Help:Inline_Queries
  • Where are the locations of all broken parking meters in the city?
  • When is the bridge construction scheduled to be completed?
  • Which streetlights have been repaired in the past month?
  • When is the Autumn Leaf Collection being held in my neighborhood?
  • I reported a pothole and would like to know when it is scheduled for repair?
  • Which ward has the most illegal dumping?
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